Refund policy

Return & Refund Policy:

We want you to feel confident in your purchase and we strive to ensure you are satisfied with your order!

1) In the rare case the product is damaged/broken, please send a photo along with your order number to shopvelvetbutterfly@gmail.com within 7 days after receiving your order. If you have not notified us within that time frame, we are unable to process a refund or exchange.

2) Returns/Refunds will only be accepted in unworn condition and a refund (less the shipping cost) will be issued once we receive the returned garment. 

3) If your item is a size issue, we will offer a store credit of equal value of items and/or other sizes available of the product if we receive your request within the 7 day time period. 

4) If you received a tracking number and the order never arrived: 

We are not responsible for lost or stolen items, or anything that happens to a package once it is in the hands of the United States Postal Service. Please be sure to ship to a secure location such as your workplace or a P.O. Box. All shipments are tracked.

Once USPS delivers a package to the delivery address, even if it is left on your porch or in a communal hallway outside your door in an apartment, it is considered delivered.  It is important that you keep your shipping email until you receive your package, as there is information within that email that will assist you in locating your package. Please utilize the services available through the USPS for assistance. If you need signature confirmation or insurance added to your package because of theft concerns in your neighborhood, please reach out ASAP before/after placing your order so we can add these services to your shipping label. This may result in an additional fee added to your shipping cost if USPS requires it.

5) If you ordered a custom commission piece: Due to the handmade nature of the item and uniqueness to source and tailor specific needs, custom commissions are non refundable.
 

Please Note: We aim to retrieve returned packages in a timely manor, but the refund process can occasionally take up to 30 days if we are out of town.